Operations Analysis: Starbucks

Operations Analysis: Starbucks Starbucks main focus has been on its employees. Starbucks understands that their employees are the driving factor and most important resource of the company. Starbucks provides each employee with a starting wage above minimum wage standards as well as a quality health care and benefits packages. They firmly believe that the welfare of their people, environment and community are linked to their success as a company. These principles provide an established and proven work environment for every staff member throughout every retail store owned or operated by Starbucks. PERFORMANCE OBJECTIVES Speed Starbucks is all about customer experience and the key aspect to that is not keep a customer waiting. Speed is an essential aspect, for the business, because the speed of their processes affects them in many ways. The profitability is affected when the staff keeps the customers waiting and this could cost them dearly, besides, with regard to the product, by being slow the quality of the food and beverage also suffers. One way of reducing time is to have efficient and smooth internal communications, and by keeping an adequate quantity of inventory, especially a well organized kitchen or working space. Quality Quality is probably the main performance objective as it is usually the one factor that differentiates it from its competitors. As mentioned above, as part of the customer experience, quality plays a main role. Quality encompasses a lot factors and a large portion of that depends on the customer perception of it. Quality is primarily affected by the quality of the resources, the time management etc. Starbucks could adopt a TQM approach and even have quality checks. They could take back feedback from customers from time to time to review their performance. Dependability Starbucks needs to be consistent in its performance, and the quality of service or product provided. One way to measure dependability of products is for example a business may look into the records of the amount of warranty claims made against a particular product. Flexibility Speed and Flexibility are related, the faster the processing time the better the chances of processes being adjusted quickly. Flexibility also involves a degree of being up to date and to accommodate the customer needs from time to time. Starbucks RD department would have to identify flavors and new mechanisms that could attract new customers and benefit the company. It also involves understanding the economy they work in, like creating a customized menu for the countries they serve in. Cost Cost affects a large chunk of how the company works, because no matter which company it is they all have a profit maximization objective. Major costs for Starbucks include the acquiring of coffee beans and Starbucks is very specific about the Arabica beans they procure, an example of minimizing cost would be how they have started growing their own coffee beans, which has given them better control over their costs by reducing supplier costs. Another method to do so is to update technology that better uses input and reduces waste. Of the 4 strategic perspectives, Resources applies best to Starbucks Financial resources affect Cost and Quality performance objectives. If quality is high, costs are usually high. However, Starbucks finds the balance between cost quality and provides a good quality product service at minimum cost. Physical resources refer usually to the area where business is carried out and affects the Speed element of the performance objectives. Starbucks all around the world have similar outlet design where to get to the counter; customers have to first pass through the seating area. It would be faster and probably more convenient to customers to have the counter closer to the entrance. Human resources include the knowledge and experience of employees/owner and affect the Dependability variable of the performance objectives. There is a requirement for all Starbucks employees to learn how to make the various drinks and also how to interact with customers. The way Starbucks employees interact with customers is very different from other of their outlets. Also, a drink made in one outlet sometimes doesnt differ at all from the same drink made in others. There lies a very high degree of consistency in the product and service of Starbucks. Technological resources affect the Quality, Speed and Cost variables of performance objectives. With better technology, costs can be reduced, speed may be increased and quality can be consistent. SUPPLY NETWORK The major aspect of Starbucks supply chain is the supply and distribution of the coffee beans. This is a complex process as the coffee and other related products need to be obtained from around the world to be delivered at their retail outlets. Starbucks follow the rule of Plan, Source, Make and Deliver for their supply chain. Their operations begin right from the planting of the coffee to brewing the perfect cup of coffee for their customers. Starbucks supply chain includes everything from planning the raw materials, to the manufacturing of the coffee and last but not the least distribution of this coffee to their retail outlets, and they successfully do this by positioning its own people inside of distribution centers, to keep watch over operations and forge stronger relationships with service providers. (Refer to Appendix 1) CUSTOMER ORDER PROCESS Store Entrance Cashier I Cashier II Payment Specialty Drink NO YES Pickup Counter Cashier Calls Order to the Barista Barista Repeats the order and prepares Products Eg. Coffee Bean Select and purchase supplies, hire and training Seen by Customer Not Seen by Customer Fig: Paryani, K. (2013) Product quality, service reliability and management of operations at Starbucks.International Journal of Engineering, Science and Technology, 3 (7), p.3-14. Available at: http://www.ijest-ng.com/vol3_no7/ijest-ng-vol3-no7-pp1-14.pdf [Accessed: 13 Mar 2013]. (Refer to Appendix 3 4) ORDER PROCESS MAPPING This order process mapping has been divided into three main portions, the customers viewpoint, the cashiers viewpoint and finally the baristas view point. From the customers viewpoint, the order process begins when the customer enters the store and begins to make an order. At this point depending on the speed of the order process, the customer could either wait at the queue or leave it he/she feels like it is time consuming. On reaching the cashier, the customer reads and chooses from the menu available and places an order to the cashier. The cashier then informs the customer about the specialties offered, like a caramel or chocolate topping etc. This is the decision point for both the cashier as well as the customer and the customer could alter the order further. After this point, the customer pays for the drink and proceeds to either in store or maybe wait at the special stools near the checkout counter to the collect the drink and proceed to leave. Next from the cashiers perspecti ve, the process begins with the opening of the store, and it is the responsibility of the cashier to ensure that they have necessary cash to make transactions, by ensuring that they have coins and other cash/notes. The actual order happens, when the customer chooses the drink or food places the order. The cashier then mentions the various options available like choosing a topping or cream etc. The cashier after confirming the order with the customer, then immediately calls out the order to the barista. After this, the cashier tells the customer the amount to be paid and collects the amount, along with a receipt for the order, and tells the customer the approximate time that will be taken for the drink to be prepared. The final approach is that of the barista. When the order is placed by the customer, the cashier calls out the order to the barista. The Barista then follows this up by calling out the order loudly once more. This is the poke-a-yoke approach, as a method of double check ing and ensuring that the right order is placed. After this, the barista proceeds to make the actual drink. At this point it can take two deviations, there could be a fail point and the barista may not make the drink properly, in which case the drink will be made again and the barista completes the drink and places it on the checkout counter or gives in to the customer in his/her seating area. The red arrows signify an interaction between the customer and the staff and how the viewpoint is different in both their terms. The green arrow is the cashier calling out the order to the barista. Fig: Perkins Will. (2012). Research journal. The Impact of an Operational Process on Space. VOL 04.02 (1), p43-44. TRANSFORMATION PROCESS MODEL Inputs Outputs Transformation Process Coffee beans Baristas and other staff Coffee Machine, condiment counter, food freezers and other equipment Coffee Customer Satisfaction Experience Preparation of Coffee Warming of Food Fig : Simple Transformation Model adapted from Shaw, N, 2010, Operating Systems, Performance Objectives and Operations Strategy, Operations Management 1, Heriot Watt University, Edinburgh (Refer Appendix 2. ) The transformation process model shown below gives us an insight to the detailed version of the order process of Starbucks. It starts with the environment, which includes the customers of the coffee shop. The transformation process model is constructed keeping in mind the Starbucks customer experience that ensures when a customer leaves the coffee shop they have a smile on their face. Like the traditional transformational process this model also depicts the inputs, the transformation system and the outputs. This model creates a linkage between monitoring and control and the transformation system, which helps in enhancing customer experience and the environment in the shop. Environment Customers Inputs Customer Order Coffee Beans Staff Equipment including coffee machines and so on. Transformation System Preparation of coffee Food warming Output Prepared Coffee Starbucks Experience Monitoring and Control Fig: Detailed Tranformation process of the order process adapted from Operations management: The input/output transformation model. 2013. Operations management: The input/output transformation model. [ONLINE] Available at: http://cnx.org/content/m35439/latest/. [Accessed 13 March 2013]. PROBLEMS FACED Some of the primary problems faced by the company in terms of its operations and performance are as follows. Inadequate seating capacity and power sources. The cleanliness at the condiment counter is another issue. No new beverages options or menu and that not all beverages are available at different stores across the globe. Inconsistency in customer service and inventory. The Wi-Fi ports arent available at all stores. RECOMMENDATIONS A) Increase seating capacity: Starbucks can increase their seating capacity by having a outdoor seating area. They could also use comfortable, space friendly couches and bean bags that can be moved around easily to suit the customers comfort. By increasing the seating capacity of the store, more customers will prefer to dine in-store and this would mean that the order process will be serving a larger number of people at the given time. Staff would have to be on hand at all times. B) Cleanliness of the counters and the coffee desks: Starbucks has a separate condiment counter which hold additional sugar sachets, stirrers, mug holders, tissue napkins etc. Though the staff provides these along with the coffee order, customers can access this if they need any additional. A recommendation that we would suggest is to develop a good roster system that will ensure that staff take turns in keeping an eye on the coffee desks. This is essential to the order process, affecting the level of customer service and satisfaction. This could contribute effectively to improving both the speed and customer satisfaction of the order process, because this is a vital part of the process. C) Customized orders: Though Starbucks boasts of customizing their beverages on the request of the customers, like providing variety in their milk full cream, low fat, skimmed milk, soya milk etc. It was identified that most of the time, the store is out of inventory for the required order and this is a major weakness. This affects the order process, because it confuses the customer and the barista. This will have a direct impact on the order process such that, the staff taking the order will have to be specific in terms of mentioning their specialties available. The customer must be made aware of the choices available, and they should have the respective ingredients available for these options. D) Stores have Wi-Fi ports. Starbucks, like its competitors, provided the policy of free Wi-Fi ports in the store. However, not all stores are consistent in this aspect and many stores dont offer this facility. This will affect the order process, as customer like youngster and business people might actually leave the store due to this reason. E) Switch menu. Customers often feel like the Starbucks menu doesnt switch around much and also that they dont have all their options available in all store. We would advice Starbucks to incorporate the feedbacks from their customers into their menu and this again would directly affect the order process. CONCLUSION This report has effectively analyzed the operations of the Starbucks chain of coffee shops. The study looked into understanding the performance objectives by aligning them to the strategic objectives of the company. Furthermore, we have identified the suitable transformational model of the company and then explained in detail the order process. We chose the order process as the main focus of this paper, because we felt this was one the main operations of the company. We have identified how the order process functions and have also mapped out the entire process from the view point of the customer and the company. Finally, we have identified some functional problems and weaknesses of their operations. One the basis of site study as well as adequate research through company profiles and journals, they study has looked into amending some of these issues. The report has explained our recommendations towards addressing these issues and henceforth makes the operations of the store more bene ficial and profitable to both the company and customers. APPENDIX 1. They set a direction based on three broad action areas: service, cost, and talent. We make 80,000 deliveries per week globally and the store managers and baristas rely on us doing this well for them to be successful. Replenishment to our stores was not setting our stores up for success. We talked to store managers and they were clear that they could not be successful if the reliability and quality of supply was not good enough. 2. The basic model of transformation process indicates the inputs and outputs required by the firm. One of the main procedures of Starbucks is the order process that includes different inputs that are essential for the coffee shop. The inputs being, coffee beans, barista and other staff, the coffee machine, condiment, food freezer and other equipments. The outputs result in the hot and warm coffee and the customer satisfaction and experience. The process that led to the outputs includes the production of coffee and warming the food. 3. Starbucks utilizes an Assemble to Order process (ATO) when dealing with customers. ATO is a mixture of make to order and make to stock. Since customers like to personalize their order, Starbucks has an inventory in every branch to reach customers needs. The product is made when a customer puts in their order yet all the materials are kept at hand for workers to make each order accordingly. Also, they keep certain things made at all times on hand like caffeinated and decaffeinated coffee because its a common order thats expected to sell and can be customized for the specific customer such as adding sugar or milk if theyd like to. (Team 1 Starbucks, 2010) 4. A typical service blueprint of the order process at Starbucks is shown Below. To start the order process, the barista behind the cash register gives friendly service by looking the customer in the eye and then greeting the customer. The customer gives the order. If the order is for an espresso drink, the barista repeats the order, out loud, and states the ingredients in a predefined order (size, type of milk, type of coffee, etc.). The barista behind the espresso bar repeats the drink ingredients in the same order. This simple poka-yoke technique helps to guarantee that the drink will be made correctly the first time. This process is generally observed at in most Starbucks stores, where the barista asks for the customers name and repeats it with the drink order. In the early days, the baristas were trained to ask the customers name. Howard Schultz has brought this step back as another way to differentiate Starbucks from the other coffee shops; this act, in turn, has had a positive impact on improving market share. (Paryani, 2011) Names of team Members Team work (management/co ntribution /attendance of team meetings) Research (contribution to data collection / group discussions /idea generation /literature review) Final Report (report construction /report write up/diagrams/ referencing, etc.) Total contribution towards assignment Athina Abigail Dsilva 1 2 2 5 Callahan Jason Brown 2 1 2 5 Leni Vincent Joseph 2 1 2 5 Nida Saleem Siddiqui 2 2 1 5 Rudy Rosario 2 2 1 5 Vidhya Subramani 1 2 2 5 Total score 10 10 10 30

Critical Review of Post-Mortem Sperm Retrieval (PMSR)

Critical Review of Post-Mortem Sperm Retrieval (PMSR) Introduction Post-mortem sperm retrieval (PMSR) is a procedure that has given rise numerous legal and ethical concerns, including: consent for procedure, ownership and assignment of sperm as a possession, divergence on the inheritance of the offspring and conflict over the introduction of sperm retrieval in organ donation (Pastuzak, et al., 2013). There is no agreement on the use of PMSR at different levels from institutional to an international level. A report published in 2003 discussed the benefits of implementing guidelines to introduce a framework and therefore simplify concerns with respect to PMSR, which included (Tash, et al., 2003): Consent issues Resource availability Medical contraindications A 1-year time period for careful evaluation of the recipient. Although PMSR is still fairly uncommon, the continuous increase in requests for In-vitro fertilization (IVF) with intra-cytoplasmic sperm injection (ICSI), resulted in an increased rate of PMSR requests (Kerr, et al., 1997). Sperm retrieval techniques With the advent of ICSI and IVF, numerous sperm retrieval techniques have been developed in order to tackle sperm retrieval from various entry points. The most commonly used techniques involve either an epididymal or testicular procedure by open surgery or percutaneous entry (See Table 1): Table 1: Sperm retrieval techniques Key: MESA – Microsurgical epididymal sperm aspiration; PESA – Percutaneous epididymal sperm aspiration; COB Conventional open biopsy; TESA – Testicular sperm aspiration. Micro surgical epididymal sperm aspiration (MESA) An incision in the scrotum is performed to uncover the epididymis. Using a microscope the tunica is incised and a ductule is mobilised. An incision of the ductile then follows exposing the fluid within which is aspirated. Microsutures are then applied, when sufficient fluid is aspirated, to the ductule. In the case that no fluid is observed another ductule is mobilised for aspiration. Microsurgery allows for a precise incision resulting in an aspiration free from any contaminating blood. With this technique a large number of motile sperms can be retrieved and preserved for future use. Also, it allows for preservation of the ductule in the case of further aspirations, if needed. Nevertheless, no evidence is present to affirm that using microsurgery will result in better retrieval in the future. In addition, the technique is very laborious and time-consuming, needing a microscope and an experienced microsurgeon (Siber, et al., 1994; Girardi Schlegel, 1996). Percutaneous epididymal sperm aspiration (PESA) By using antiseptic the scrotum is thoroughly cleaned and consequently washed using saline to eliminate any excess antiseptic. In some cases, local anaesthetic is utilised (Gorgy, et al., 1998), then the epididymis head is put between the thumb and forefinger, where it is then punctured, from the scrotal skin, with a needle that is connected to a tuberculin syringe filled with 0.1ml of washing medium. The plunger is then retracted that slowly punctures the ductule. The syringe is then rotated and partially withdrawn staying within the epididymis. Then the suction is released slightly and the syringe withdrawn. Examination of the aspirated sperm is then performed after flushing the fluid into a dish. In the case that motile sperm are not found, the procedure is performed again at a different location. As the location is selected blindly, numerous tries are needed in order to secure good quality sperm. In this case, the procedure is quick, easy, does not need open surgery and easily repeatable. Nevertheless, since the punctured location is random, it cannot be controlled and occasionally ductules can be missed. In some cases, the epididymis can be very small and even covered with fat layers, making retrieval challenging. This can be overcome by using OFNA. Also, there is a higher chance of contacting a blood vessel and therefore contaminate the fluid with blood (Shrivastav, et al., 1994). Testicular sperm aspiration (TESA) In this case anaesthetic is needed, afterwards a butterfly needle is poked around the testicular fluid while suction is applied from another syringe. The fluid is then examined for sperm quality. Studies also show that color Doppler ultrasonography can be used to guide the syringe and go around blood vessels (Balenky, et al., 2001). It is quite a simple technique that does not need any special training or equipment. However, there is a risk of puncturing the tunica blood vessels since it is done blindly. Puncturing multiple passages into the tissue may lead to damage and ultimately haemorrhage. Also, sample volume tends to be quite scanty (Craft Tsirigotis, 1995). Conventional open biopsy (COB) An incision is made in order to expose a testis, afterwards an incision is also made to the tunica and a small piece of testicular tissue is sampled. Sutures are then made to the tunica and the incision closed. It is a simple method that can be performed by a general surgeon and yields a significant amount of tissue. However, testicular vessels can be damages since it is an open surgery procedure, that would lead to the possibility of impaired testicular function as these are end-arteries (Schlegel Su, 1997; Manning, et al., 1998). Key ethical issues Ethical issues can be assessed through fairness, choice and wellbeing of the stakeholders, in order to arrive to a plausible conclusion. I managed to identify the following as the stakeholders; deceased husband, family members (wife/partner, parents etc.), unborn child, physician and society. Fairness With regards to fairness the debate is driven by two main issues; firstly, the right of the father to an heir even after death. In such cases, it is suggested that the father conveys consent for artificial insemination prior to his death (Strong, et al., 2000; Orr Siegler, 2002). This would make the decision more ethically justifiable. In cases where this is not available, inferred consent could also be accepted. However, although very little data is present with regards to the postmortem wishes of men, it is assumed that a large faction of men would not want their spermatozoa used after their death (Pastuszak, et al., 2013). Nevertheless, strict regulation should always be implied, to eliminate abuse where possible (Strong, et al., 2000). Choice The issues of society with regards to PMSR centre about a fear of a continual acceptance of non-conventional practices especially in conservative societies which may lead society to become biased and aversely disapprove of such practices. However, this difference in viewpoint can be seen in all controversial debates, where society criticizes individuals of backing such practices for their own goals and desires. Therefore the introduction and implementation of legislation is important to provide a framework which may help society better understand the uses of PMSR. In the case that family members want to perform sperm retrieval from the deceased based on verbal consent from previous conversations, would the physician be obliged to carry out this task? Basing the answer on the physician’s autonomy, the physician is not obliged to enter in a patient-doctor relationship, unless the patient has no other means for medically necessary care, which is not the case. This means that the physician will never be obliged to perform such duties even if sperm retrieval might be ethically justifiable in certain scenarios. This occurs especially if the physician conscientiously opposes sperm retrieval making him free to decline performing such tasks (Strong, et al., 2000). Also, another question arises, in that would the physician be morally obliged to decline performing practices which may cause harm to a future generation? The Human Embryology and Fertilisation Authority (HEFA) obliges physicians providing assisted reproductive technologies to assess t he wellbeing of the unborn child before proceeding (Parliament of the United Kingdom., 2008). Deciding to perform such a procedure utilizing the sperm of the woman’s partner can be a complex situation to tackle especially without consent. Wellbeing The main concerns when PMSR is sought are with regards to the deceased and the unborn child. Postmortem sperm retrieval affects the welfare of the deceased as it alters the values and beliefs of the deceased (Bahadur, 2002; Orr Siegler, 2002). Also, the child would be considered the heir of the deceased, which has several permanent social implications, especially on the deceased’s family, including, possession distribution and also the child’s upbringing. This could in turn be in complete disagreement with the deceased values (Bahadur, 2002). Family members could also find interest in maintaining the family’s lineage, which could also be in direct conflict with the deceased’s wishes. With regards to the unborn child there are issues too as children born through PMSR will have no father, which may result in difficulties during their upbringing (Strong, et al., 2000). Nevertheless, the claim that post mortem insemination can lead to such dejected views is very complex as it tries to compare existence with something that does not exist. Nevertheless, it is still a very difficult task to raise a child without a father, which may lead to additional costs for the mother and the family which in turn may also be stigmatized (Weber, et al., 2009). Policy and regulatory frameworks for PMSR PMSR has now started to gain international recognition, with different countries starting to implement legislation in order to manage its practice and safeguard its use. Several countries have opted to completely abolish its use. In fact Sweden, Germany, Canada and some parts of Australia have legislation that prohibits the use of PMSR (Bahadur, 1996; Webb, 1996). In addition, regions in West Australia have legislation that prohibits post-mortem use of gametes (Webb, 1996). Israel allows the transfer of pre-embryos to the wife within a year from the death of the husband, even if there is no consent. However, upon death of the wife, the embryos would not be used (Benshushan Schenker, 1998). In the U.K., the Human Fertilisation and Embryology ACT of 1990 does not forbid post-mortem sperm retrieval and storage however it does need prior written consent from the male (Parliament of the United Kingdom., 2008). In France on the other hand after a particular case the Centre d’Etude et de Conservation du Sperme Humain (CECOS) has embraced a practice of not allowing postmortem retrieval, a policy which was backed by the French courts (Aziza-Shuster, 1994). Thereafter, in 1994, France passed an act that prohibits post-mortem sperm retrieval (Lansac, 1996). On the other hand other countries like Belgium and the USA permit PMSR, even in the absence of the males consent (Brahams, 1997; Brahams, 1996). Conclusions The advent of new practices to aid infertility cases, will challenge us with ever increasing ethical issues which most probably will only increase in number. This is why informed consent is a major issue that needs evaluation as it forms an essential part of many programmes. However, for consent to be impartial, all the information with regards to such practices must be given together with counselling to enable proper consent to be given. This means that ideally both male and female should give their consent in advance. Cases involving married couples that have prior consent even with first degree relatives, PMSR should be allowed, although it has to be in agreement with a special committee responsible of dealing with such cases. Cases that might deal with consanguinity or incest for example a mother to be inseminated with her son’s spermatozoa should be prohibited both for ethical and genetic reasons. Also, cases where children are already present, and are heirs, should be al so consulted and consent be obtained. Nevertheless, this review is being written in order to address a number of issues important issues that come with PMSR. Since, such practice is still in its infancy and little data is present, it is difficult to reach any definite answers or conclusions, especially since there is little legislation to produce a framework of guidelines and practices. However, this review might help in furthering the discussion especially since ethical opinions will vary depending on cultural and religious values. Also, the issue is not merely medical and relies also on moral ethical and religious values. A debate will allow for common guidelines to be achieved and with time implemented for future practice and improvement on the subject.

Illegalization of Flag Burning Violates the First Constitutional Amendment :: Argumentative Persuasive Argument Essays

Illegalization of Flag Burning Violates the First Constitutional Amendment When making flag burning illegal you have to wonder what our lawmakers were thinking. It was clearly not about the First Amendment in which American’s right to free speech is protected. Desecrating a flag is guaranteed in our Bill of Rights, however unpatriotic that may be. It is impossible to draw the line of where desecration begins. What about those that let our sacred symbol touch the ground, a clear violation of respect, do we punish them too? This proposed law is un-American and will only lead to furious citizens exercising their born rights. In 2000, a flag protection amendment was proposed, the statue contained harsh penalties, with fines up to 250, 000 dollars and two years jail time requested. Amendment â€Å"remove freedom† was defeated in the senate by a 36 to 64 vote, 64 people were looking out for our freedom. Laws like this would allow Congress to engage in â€Å"thought control†. Allowing a flag burning amendment to pass is letting Congress determine what is acceptable considering free speech. Surely this law will provoke more than it will help. It is believed, on average, that seven flags are burned a year, and in fact Professor Robert Justin Goldtein documented that only 45 flags were burned in the past 200 years. Seven will multiply if Americans think their rights are being curtailed. During Prohibition, a time when alcohol consumption was outlawed, nearly 30, 000 illegal and secret saloons were started in New York City. This shows that when rights are taken away Americans won’t stop, flag burning won’t cease either with an amendment. Boy Scouts burn flags when retiring them. How can a flag burning law determine just were to draw the desecration line? The amendment would have to detailed guidelines that punished only the protesters. Burning a flag would only become a crime when the thoughts attached to the act are offensive: or forefathers believed free speech to be one of our most necessary rights.

Eleanor Roosevelt :: essays research papers

Eleanor Roosevelt   Ã‚  Ã‚  Ã‚  Ã‚  Although shy and awkward as a child, Eleanor Roosevelt grew into a woman with great sensitivity to the underprivileged of all creeds, races, and nations. Born on October 11, 1884 to Anna Hall and Elliott Roosevelt, Eleanor suffered great loss early in life with t he death of both parents. After being raised by her grandmother, she met a distant cousin, falling in love and married Franklin D. Roosevelt in 1905. She bore 6 children, with one son dying during infancy due to influenza.   Ã‚  Ã‚  Ã‚  Ã‚  Mrs. Roosevelt served many types of council and learned the ropes of politics very quickly. With her husband and uncle, Theodore â€Å"Teddy† Roosevelt, both very much involved in politics, she took an interest in civil rights. Eleanor has been voted most admired woman in America because of her compassion and many acts of good deeds. Some of her many accomplishments, including defying segregation laws by sitting between the whites and blacks at a Southern Conference for Human Welfare in Birmingham, truly showed America that she was passionate for her thoughts and beliefs, never being afraid to stand up and let people hear her voice. Eleanor also influenced the Army Nurse Corps to open its membership to black women and then joined the NAACP board of directors.   Ã‚  Ã‚  Ã‚  Ã‚  The content of Eleanor’s speech is to reach out and get books for rural areas across the United States. You can tell in her speech that she has a passion for education and wanted to help the people of poor communities get access to education through libraries and books. She stressed the importance of making books more accessible for those that had a true desire to read and wanted to show people how much they could learn by opening a book during their leisure time.   Ã‚  Ã‚  Ã‚  Ã‚  Culture always plays a big role in the receiving of any speech. You can not connect with your audience if there’s no interest in the topic.

Many characters in To Kill A Mockingbird are isolated from mainstream :: To Kill a Mockingbird Essays

Many characters in To Kill A Mockingbird are isolated from mainstream society. Discuss the ways in which Atticus Finch and one other character are set apart from the society of Maycomb To Kill A Mockingbird was set in the 1930s in the south of USA, Alabama. At that period, slavery had already been made illegal. But people in the south were a bitter about it because they still believed that they needed the slaves to maintain their cotton farms. They didn't treat the blacks as though they had the same social status as them and basically still treated them as though they were still slaves. This unfair prejudice was widespread throughout the south. "Maycomb", didn't actually exist but was meant to be the embodiment of a typical town in the south at that time. In Harper Lee's To Kill A Mockingbird, she has created characters who seem a little different and thus, isolated from the rest of Maycomb's mainstream society. Prime examples of this isolation are Atticus and the Ewells; particularly Bob Ewell. Probably one of the most important and obvious point to Atticus Finch's isolation is his lack of prejudice towards black people. Although this might not be seen as something unusual at the present day, it was at that time. More obviously so because the story was set in the south where prejudice against the blacks was something that was taken for granted. The people in Maycomb knew that prejudice was wrong and yet, they didn't think that prejudice against the blacks was wrong. They saw it as a separate matter. An example of this would be the teacher telling the children that "Over here we don't believe in persecuting anybody. Persecution comes from people who are prejudiced." The irony in it is that the reader knows that the majority of Maycomb are prejudiced against the blacks and to say that Hitler was wrong in being prejudiced was hypocritical. Atticus though, wasn't prejudiced and this was what made him different. He lets Calpurnia, a black woman, take care and act as a mother to his children. This though is not really seen by the people of Maycomb. To the people of Maycomb, Calpurnia is merely a housekeeper; but she's actually much more than that. As he told Aunt Alexandra when Aunt Alexandra wanted to dismiss her, "She tried to bring them up according to her lights, and Cal's lights are pretty good." Unlike others, he appreciates what Calpurnia did for him. "We couldn't operate a single day without Cal, have you ever thought of that? You think how much Cal does for you?" He says this to Scout when she wanted Atticus to Many characters in To Kill A Mockingbird are isolated from mainstream :: To Kill a Mockingbird Essays Many characters in To Kill A Mockingbird are isolated from mainstream society. Discuss the ways in which Atticus Finch and one other character are set apart from the society of Maycomb To Kill A Mockingbird was set in the 1930s in the south of USA, Alabama. At that period, slavery had already been made illegal. But people in the south were a bitter about it because they still believed that they needed the slaves to maintain their cotton farms. They didn't treat the blacks as though they had the same social status as them and basically still treated them as though they were still slaves. This unfair prejudice was widespread throughout the south. "Maycomb", didn't actually exist but was meant to be the embodiment of a typical town in the south at that time. In Harper Lee's To Kill A Mockingbird, she has created characters who seem a little different and thus, isolated from the rest of Maycomb's mainstream society. Prime examples of this isolation are Atticus and the Ewells; particularly Bob Ewell. Probably one of the most important and obvious point to Atticus Finch's isolation is his lack of prejudice towards black people. Although this might not be seen as something unusual at the present day, it was at that time. More obviously so because the story was set in the south where prejudice against the blacks was something that was taken for granted. The people in Maycomb knew that prejudice was wrong and yet, they didn't think that prejudice against the blacks was wrong. They saw it as a separate matter. An example of this would be the teacher telling the children that "Over here we don't believe in persecuting anybody. Persecution comes from people who are prejudiced." The irony in it is that the reader knows that the majority of Maycomb are prejudiced against the blacks and to say that Hitler was wrong in being prejudiced was hypocritical. Atticus though, wasn't prejudiced and this was what made him different. He lets Calpurnia, a black woman, take care and act as a mother to his children. This though is not really seen by the people of Maycomb. To the people of Maycomb, Calpurnia is merely a housekeeper; but she's actually much more than that. As he told Aunt Alexandra when Aunt Alexandra wanted to dismiss her, "She tried to bring them up according to her lights, and Cal's lights are pretty good." Unlike others, he appreciates what Calpurnia did for him. "We couldn't operate a single day without Cal, have you ever thought of that? You think how much Cal does for you?" He says this to Scout when she wanted Atticus to

How to Write a Critical Essay on Film Essay

1. The introduction includes the name of the movie and the director’s name. 2. The introduction identifies the thesis, or focus, of the analysis. 3. The Ideas presented are supported with details from the movie. 4. Supporting materials are smoothly incorporated into the sentences. 5. In writing this critical analysis, the writer has considered purpose and audience. 6. The conclusion brings the essay to a definite close. 7. The paragraph is relatively free of errors in spelling, grammar, usage, mechanics, and manuscript form. Sample Outline for a Critical Essay The following is a basic outline of a critical essay, the kind that might be written in a composition, literature, or film class. in this case, the writer is analyzing the meaning of particular symbols in a short story and film. Keep in mind that this is only one kind of possible organization; there are several ways to structure an essay effectively. Outlines can also vary in the amount of detail. Always check with your instructor if you are unsure about the organization of your essay. Title: Symbols of Freedom in Stephen King’s story â€Å"Rita Hayworth and Shawshank Redemption† and Frank Darabont’s film The Shawshank Redemption. Thesis Statement: In their different version of Shawshank Redemption, author Stephen King and director Frank Darabont make distinctions between freedom and captivity using a bird, a library, and a poster as symbols of freedom and justice. I. Introduction †¢The theme of freedom †¢Contrast freedom with the idea of unfair imprisonment †¢A bird, a library, and a poster as symbols of the human spirit, longing for community, and rebirth II. The bird as the struggle of Andy Dufesne’s human spirit †¢Bird as a universal symbol of freedom †¢Ã¢â‚¬ Caging† the bird is a metaphor for Andy’s false imprisonment †¢Jake’s different fates in the book and the film: warning and hope III. The  library as a symbol for community †¢The library as a place of freedom within the prison †¢Represents Andy’s connection with his own intellectual society †¢The library as a connection between Andy and the other prisoners IV. The poster as a symbol of rebirth †¢The women on the posters represent the â€Å"outside† †¢The posters guard and protect Andy’s struggle for freedom †¢Andy must go through the poster to escape †¢The sewage pipe Andy crawls through is like a birth canal †¢Rita Hayworth is like a â€Å"mother† to Andy’s new life V. Conclusion †¢Andy’s freedom was stolen †¢Andy â€Å"steals† his freedom back †¢Andy’s escape is the ultimate triumph of the human spirit over injustice and inhumanity

Unit 48 P3

P3– Produce an Action plan for self- development and achievement of own personal goals Short-term goals Goals| How I will achieve these goals? | How long I think this will take to achieve? | Pass AS Level PE. | Do a large amount of revision and get the course work handed in by the end of term. | 2 weeks (course work)3 months (exam)| Pass AS Level Sociology. | Do revision and learn the key sociologists for each topic. | 3 months (exams)| Pass the 3 units of BTEC Level 3 Health and Social care. | Create a timetable and make deadlines for myself to get my work. | 3-4 months (coursework)| Pass my driving test. Get my coursework finished and save money to pay for lessons. | 4 months – 1 year (theory and driving test)4 months (provisional license) | Get a part time job. | Apply online for jobs and look at job vacancy boards in shopping precincts. | Waiting for a response. | Long-term goals Goals| How I will achieve this? | How long I think this will take to achieve? | Pass AS and A2. | Do a lot of studying and revision for exams. | 1 year and 3 months (exams and course work)| Get into university. | Concentrate on coursework during AS and A2 and apply for a number of universities. 2 years (depending on my grades at A-Level)| Get a degree in sport science. | Go to lectures and get work done on time. | 3-4 years (to complete Sixth form and go to university)| Get a decent paid job after university. | Graduate from university and apply for jobs such as PE teacher, Handball coach. | 4-5 years (to complete Sixth form, university and 1 year of work experience) | Have a nice house. | Save up a large amount of money and buy or rent a house or flat. | 10 years (to complete Sixth form, university, 1 year of work experience and get a job in teaching/coaching)|